AI Acceptable Use Policy
1. Purpose and disclosure
Clara is an AI assistant for HVAC information and inquiry qualification. Tell visitors clearly that they are interacting with AI, provide your company privacy notice before collecting personal information and make human contact available. The assistant must not impersonate a human technician or claim that an appointment has been confirmed without an actual authorized confirmation.
2. Human responsibility and emergencies
Review AI responses and customer inquiries. Only qualified personnel confirm design, code compliance, electrical or gas safety, equipment suitability, prices and scheduling. Do not rely on Clara for emergency dispatch or safety-critical instructions. For an immediate threat, contact emergency services or the appropriate utility directly. Never ask visitors to perform hazardous troubleshooting based solely on AI output.
3. Prohibited activity
Do not use ClaraClient for unlawful content, harassment, deception, malicious code, credential theft, unlawful discrimination, unauthorized data collection, scraping other tenants, bypassing security or quotas, or solely automated decisions with significant legal effects. Do not request payment card details, passwords, government identifiers or unnecessary sensitive personal information. Keep company catalogs accurate and lawful, and do not upload content you lack rights to use.
4. Data and enforcement
Use the minimum data necessary for the inquiry, obtain legally required permissions and honor visitor contact choices. Marketing permission is separate from requested service follow-up. Report unsafe output or suspected abuse to info@isandra.lt with minimal necessary details. UAB Isandra may restrict harmful use proportionately under the Terms. This policy does not remove either party’s legal obligations.