Terms of Service
1. Provider and scope
ClaraClient is operated by UAB Isandra, company code 306832302, VAT number LT100018603115, registered at Seredžiaus g. 24, Burbiškių k., Seredžiaus sen., Jurbarko r. sav., LT-74419, Lithuania. Contact info@isandra.lt for service, legal, privacy, cancellation, or security requests. These terms govern business use of ClaraClient, including use by HVAC businesses serving the United States. You must be at least 18 and authorized to bind the business identified at activation.
2. Your agreement and account
The service agreement begins when your email is verified, your authorized representative accepts these Terms, the AI Acceptable Use Policy and the Data Processing Agreement, acknowledges the Privacy Policy, and company activation succeeds. Merely submitting an email or requesting a plan change does not create a paid subscription. The initial representative becomes the company owner with administrative access. Keep credentials private, assign access only to authorized staff, and promptly report suspected compromise. Domain control must be verified before a website integration is enabled.
3. Service and human review
ClaraClient provides AI conversations, inquiry qualification, a company catalog, and inquiry management within the enabled features and quotas of your plan. A personal link, QR code and website integration use the same company settings when activated. Availability of a feature is shown in the product; a listed capability does not guarantee that an unconfigured integration is enabled. AI may be wrong. Your qualified personnel confirm equipment suitability, prices, availability and appointments. ClaraClient does not perform HVAC work, promise sales, or provide emergency monitoring. No uptime or recovery-time guarantee applies unless separately agreed in writing.
4. Plans and charges
Starter costs $0 per month, has no fixed expiration, requires no card and includes 10 new inquiries per week and 30 per month. The displayed monthly prices are Growth $30, Professional $50, Business $99, and Enterprise $299. The Plans & Pricing page states the applicable quotas. Currency is USD; applicable taxes are disclosed in a paid order. Online checkout is currently unavailable. A paid plan-change request is reviewed and does not charge you, create a renewal, or authorize a payment. A separate accepted order must state charges, billing interval, term, taxes, renewal, cancellation and refund terms before payment is due. No paid auto-renewal is created by free signup or a coupon.
5. Coupons and quotas
Only a signed-in company owner or administrator can preview and redeem a coupon. An eligible coupon grants the selected plan’s features and quotas for the period shown before confirmation, without a card. Codes have expiration dates, redemption limits and a one-use-per-company restriction. Only one active or scheduled coupon may apply to a company. If an existing paid period has a known future end, the coupon starts after it. Redemption does not reset weekly or monthly usage. When coupon coverage ends, a self-service company returns to Starter unless another entitlement applies. Previously contracted accounts retain their agreed entitlement rules. Coupon grants have no cash redemption value.
6. Content, confidentiality and acceptable use
You retain your content and grant UAB Isandra permission to process it only to provide, protect and support the service under the DPA. UAB Isandra and its licensors retain rights in the platform. Each party protects the other’s nonpublic business information, limits access to personnel and providers who need it and are bound by confidentiality, and may disclose information when legally required. You must provide accurate catalog information and lawful privacy notices, obtain required permissions and comply with the AI Acceptable Use Policy. Do not resell access, attack the service, bypass quotas or probe other companies’ data.
7. Suspension and ending service
We may proportionately suspend access to address abuse, a security threat, unlawful use or a material breach. Where reasonably possible we explain the reason and allow correction. You may cancel by emailing info@isandra.lt from your account address and identifying the company; we verify authority before action. Free service has no cancellation charge. Any paid order governs remaining paid commitments. Request an export or deletion through the same address. Data handling at termination follows the DPA and Privacy Policy; do not assume an immediate self-service deletion feature exists.
8. Responsibility and limitations
Each party remains responsible for its own conduct and legal obligations. The service is provided as available; to the extent permitted by law, no warranty of error-free AI, uninterrupted availability, merchantability or fitness for a particular purpose is made. Neither party is responsible for indirect or consequential lost profit arising from the agreement, to the extent lawful. These terms do not exclude liability for fraud, intentional misconduct, gross negligence, death or personal injury, data-subject rights, or any liability that cannot legally be limited. A separate paid order may set additional lawful limits. You remain responsible for professional review and the services you offer your customers.
9. Changes and disputes
We publish dated versions and preserve accepted document versions. Material contractual changes are notified in advance and require acceptance when legally necessary; continued access alone is not used to retroactively authorize new data uses. You may end free service before a proposed change takes effect. Lithuanian law governs, subject to mandatory applicable law, including applicable US protections. Contact info@isandra.lt first to seek resolution. Courts with jurisdiction under applicable law hear unresolved disputes. There is no mandatory arbitration or class-action waiver in these terms. If a provision is unenforceable, the remaining provisions continue to apply.